Here is a list of commonly ask questions if you need anything feel free to Contact Us

What types of payment do you accept?
Does Cool Tech PC offer a money back guarantee?
How do I check my order status?
Do I have to be at home to receive my order?
If I have already placed an order for a system and want to change something before it ships, can you accommodate my request?
What is the service like after I order a computer?
What is RAID?
What is a heatpipe and how does a fanless pc cool itself?
How do I use a restore DVD?
Can I order a custom part in my system?
How much does shipping cost on a computer?
What is a burn-in test?
What is overclocking and does Cool Tech PC support it?
What is SLI or Crossfire?
Why aren't your computers offered in stores?
Why does it take 6 to 10 business days for my computer to be shipped out?
If I select rush processing, are some tests skipped to meet the deadline?
What comes with my new computer?
I can't find my Windows key?

What types of payment do you accept?

We accept VISA, Mastercard, Discover, and American Express. Please inquire about payment options for large quantity orders.

Does Cool Tech PC offer a money back guarantee?

Cool Tech PC offers a full money back guarantee on all quiet computer products for 30 days after the purchase date should they not work or meet your satisfaction. For full details please visit our Terms & Conditions

How do I check my order status?

You will receive periodic updates via email regarding the status of your order. You can also login to your account and check the status.

Do I have to be at home to receive my order?

Computer systems will always require an adult signature and will require you to be at home.

If I have already placed an order for a system and want to change something before it ships, can you accommodate my request?

Depending on what it is that you would like changed, we can usually delay a machine before it ships out, install new hardware or software, or change the layout of the machine. Special order items are subject to a restocking fee if we have already ordered the parts.

What is the service like after I order a computer?

Our service does not change after a system is purchased and shipped. We are here for you any time, with phone support, and helpful advice! In the event of hardware failure, we offer a standard one year warranty covering any parts or labor required to put your system back in perfect shape. Many of the parts in our quiet computer systems have longer warranties from the manufacturers. Even after the warranty period is up, we can often help you take advantage of these longer parts warranties. We are also here to help you to rebuild and upgrade your PC years later instead of having you just throw the old one away and buy a new PC altogether. We can give you advice, sell you the parts, or even have you ship us the PC and have us rebuild it for you.

What is RAID?

A raid array allows you to connect 2 or more drives into an array and makes them work together as a single drive.

Some common applications are:

Drive Mirroring (Raid 1), takes 2 identical drives and makes them work together as a single drive. The hard drives are exact copies of each other, so that if one fails you have a full backup. For example two 1TB drives would show up as one 1TB drive.

and

Drive Striping (Raid 0), takes 2 or more drives and makes them work together as a single faster, large drive. This splits the workload of the hard drive across multiple physical drives, and speeds up Hard Disk access. If either drive dies you will lose all of the data.

What is a heatpipe and how does a fanless PC cool itself?

A heatpipe is a copper or aluminum pipe that is used to transfer heat from the hotter components in a PC to a large heatsink of some kind to help dissipate heat. In Fanless PCs the CPU and video cards are heat-piped to the sides of the case because the entire case is made of thick machined aluminum; this allows the heat to dissipate from the sides of the case like a giant heatsink allowing the components to stay cool.

How do I use a restore DVD?

To use a restore DVD, Follow the instructions in our restore instructions PDF

Can I order a custom part in my system?

Absolutely, if you already have a part and want to send it in to us to install and test with the machine, or if there is a part that you want us to special order in, we can always use parts that we don't offer by default, just let us know.

How much does shipping cost on a computer?

If the computer is being shipped to an address in the continental U.S, then the shipping is free. International shipments are usually quoted before your system ships out.

What is a burn-in test?

A typical burn-in test usually consists of testing all of the hard drives, while testing the PSU, CPU, and RAM at 100% load using the Passmark testing suite. The video card is tested using Furmark at 100% load rather than using other testing software because it will test it the hardest. All of the components are tested for at least 24 to 48 hours.

What is overclocking and does Cool Tech PC support it?

Overclocking is when someone increases the voltages and frequency settings of the CPU, RAM, and video cards to increase performance. Cool Tech PC does not support overclocking as it can lead to system crashes, instability, and a shortened lifespan of the parts and machine as a whole. Quiet components tend to run hotter than standard components as it is, and when you overclock a quiet machine heat problems will definitely come into play.

What is SLI or Crossfire?

SLI and Crossfire can only be used with multiple video cards to increase the video performance by combing the resources multiple cards. Nvidia video cards use SLI and AMD video cards use Crossfire technology to accomplish this.

Why aren't your computers offered in stores?

All of our PCs are custom built to order. Each Quiet PC is hand assembled with special care to your custom specifications and thoroughly tested before we ship them out. We don't mass produce computers like HP or Dell, so we don't sell a cookie cutter PC to your local Best Buy like they do. We prefer quality over quantity.

Why does it take 6 to 10 business days for my computer to be shipped out?

Our machines are always built by professionals and not rushed into production. We will never assume that your machine is 100% ready to go until we have thoroughly tested it and made sure that it meets our expectations before it leaves the facility.

If I select rush processing, are some tests skipped to meet the deadline?

No, rush processing just means that your machine is rushed to the head of the line to be built and possibly that we expedite the ordering of special order parts in to us. We will always fully test every machine and we do not cut corners.

What comes with my new computer?

We send everything that comes with the parts we order. All software and hardware accessories are included. We also send the operating system disk, extra cables and power cords, and extra screws along with a copy of your final invoice.

I can't find my Windows key?

The windows product key is always going to be somewhere on the computer case itself. It's usually on the top corner of the right side panel if you're looking at the machine from the front. Sometimes they are placed on the back of certain machines due to case orientation.